Are you losing messages because GMail likes to keep things together by conversation (mail subject)? Well, here is how you can fix that in Google Apps:
Log in to your Google Apps GMail account
Click the "gear" in the upper right corner
Click "Mail Settings"
In the 6th section down, you should see "Conversation View:"
Change it to "Conversation View Off"
Scroll to the bottom of the page and click "SAVE SETTINGS"
Click the "gear" in the upper right corner
Click "Mail Settings"
In the 6th section down, you should see "Conversation View:"
Change it to "Conversation View Off"
Scroll to the bottom of the page and click "SAVE SETTINGS"
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