May 26, 2021

FortiFone FON-175 Silent Ring Mode

On the FON-175, the MUTE button does more than just mute the microphone, as I recently discovered. The MUTE button also places the phone into "Silent Ring Mode."

When the MUTE button is activated while NOT in a call (that is, when the handset is on the base), the MUTE button will toggle the Silent Ring Mode feature. This prevents the phone from ringing audibly during a call. The red light will flash during an incoming call, but the phone will not ring.

In order to toggle the setting back again, press the MUTE button while the handset is in the base and is not in use.

Hope this helps, as this terminology (Silent Ring Mode) is NOT referenced in the user's guide. 

May 14, 2021

Remove and/or Disable the Preview Pane in Windows 10

Registry Editor Image

a) Press “Windows Logo” + “R” keys on the keyboard to open the “Run” command box.

b) Type “regedit” in the “Run” command box and press “ENTER”.

c) Now, navigate to following key:


d) In right-side pane, create new DWORD “NoReadingPane” and set its value to 1.
(To create a new DWORD, click on the option “Edit” at the top, select “New” and then select the option “DWORD” from that sub-menu.)

e) Restart or log off your system and "Preview Pane" button will get removed from Windows Explorer command bar.

To restore the "Preview Pane" button, you can either remove DWORD or change its value to 0.

(Taken from: and placed here to make it easier to find.)

May 5, 2021

Windows 10 Prints Only One Copy

tldr; Change the Print Driver to "Windows Software Printer Driver"

 I had a user with an issue where their Windows 10 computer would only print ONE copy of a document regardless of how many copies they specified. 

I researched the problem and found that for anyone using HP, there is usually an option under Device Settings to disable Mopier. That's great of you are using an HP. But, this person was using a Lexmark MFP network device. So, no Mopier setting.

The computer did NOT have the Lexmark Universal Driver installed. Frankly, that probably would have solved the problem. Instead, the system had found the printer and installed the driver using the Microsoft Windows IPP Class Driver:

The ultimate solution was to change from the Windows IPP Class to the Microsoft Software Printer Driver:

This allowed the user to print all the copies desired.