Dec 18, 2011

Why LIVE.COM should be taken to the BBB

After MONTHS of trying to get an account issue resolved, all Microsoft's LIVE.COM support will give me are automated, useless replies.  I need to talk to a human. We tried using XBO support, but when it came down to fixing the actual problem (an errant email address entered when signing up), they couldn't do anything because LIVE.COM has no actual LIVE people for support. Ironic, no?

Anyway, here is the latest reply, which is totally useless because GMAIF.COM (notice the problem there?) is a squatted domain, and efforts to contact  THEM have come up empty as well....


Unfortunately, we could not verify your ownership of using the information you provided. Your account recovery request with issue number xxxxxxxx has been closed.

In keeping with Microsoft's commitment to protecting online privacy, Windows Live takes account security seriously. Passing the account recovery process can be difficult. Please reconsider your originally submitted information, as well as provide any additional information when submitting a new account recovery request.

Here are some suggestions to assist you in submitting a new request:
  • Answer questions using the information you used when you created the account or last updated it.
  • Submit the recovery request from a computer you frequently use for Windows Live services.
  • Answer as many questions as you can and be as precise as possible.
  • For questions with multiple answers, such as email subjects and contacts, provide as many answers as you can.
  • If you have difficulty remembering email subjects or contacts, try reaching out to family, friends, or business contacts to verify.
Ready? Click here to submit a new Windows Live account recovery request.

Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox.

Thank you,
Windows Live

Microsoft Corporation
One Microsoft Way
Redmond, WA 98052

1 comment:

  1. I'm having a similar issue with shelfari and amazon.