Jul 14, 2016

Work Life: Toshiba Copiers No Longer Send Email - FIXED!!

If you are a Google Apps environment, you may have issues sending email from your network copiers. I'm not sure what changed recently (June 2016), but there is a FIX!

Though the steps below are specific to Toshiba copiers, the general concept should apply to just about any copier or other device being used to send email from your site:

Thanks to user DeenMustapha on the SpiceWorks community boards for the following fix!

On the Toshiba:

- Enable SMTP Client: Enable

- Enable SSL: Disable

- SMTP Server Address: smtp-relay.gmail.com

- POP Before SMTP: Disable

- Authentication: Disable

- Login Name and Password: I left my Google Apps User and Password

- Max. Email/InternetFax Size: 15MB

- Port Number: 25

In the Google Admin Console: See here - https://support.google.com/a/answer/2956491

- Go to Apps > Google Apps > Gmail > Advanced settings

- Scroll down to SMTP relay service - Configure

1. Allowed senders: Only addresses in my domains

2. Authentication: Check Only accept mail from the specified IP addresses - Add your customer's static IP. Leave Require SMTP Authentication unchecked.

3. Encryption: Leave Require TLS encryption unchecked.

Then click Add Setting and Save. Could take up to an hour to have the settings take effect...

Give it a try and let me know if it works for you. Good Luck!

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