Had to post this in case I run up against it later (or someone else surfing the web comes across the same problem).
Had a user with a new USB flash drive. Insert the flash drive (Win7, 32-bit) and Windows would not recognize it on her machine. Other machines, drive worked fine.
When manually attempting to update the driver in Device Manager, system would return an "access denied" error.
Googled various similar situations. Advice ranged from wiping Windows out and reinstall to copying USBSTOR.INF and USBSTOR.DNF files from DriverStore directory on the hard drive. Tried System Restore but it would fail with "access denied" errors. Tried resetting permissions on various registry entries, system files, etc. None of that fixed our issue after an hour of troubleshooting. Went home to sleep on it at end of day.
Tried to run Combofix, but got a "permission denied" error accessing the registry.
Decided to try Tweaking.com's All-In-One fixer. I ran various permission fixes, etc. Though that seemed to reset certain things, USB stick would still not install. But, it DID let me run ComboFix.
I waited to run ComboFix because I had been poking around MSConfig, per a forum suggestion for similar problem, and saw something weird in there. One of the services set to run was something called "SystemK." I checked it out and it is a program called "Settings Manager" from Aztec Media. It is also listed as malware. So, I took the easy way out and found it in the list of programs I could uninstall and I uninstalled it.
Then, I ran Combofix. I rebooted after Combofix, even though it did not tell me to. I wanted to be sure any services that were fixed and/or removed were still not running.
After I booted back up, I plugged in the flash drive and it failed. But, I went to Device Manager and told it to search online for drivers and that fixed it this time!
The system would not open the "What do you want to do" box, so I typed "Autorun" in the windows search box (when you click the start button) and reset to defaults. Now, that was working again.
Total time on task: 3 hours
Could I have wiped the system clean and reinstalled faster than that? Yes. But then I would have had to reinstall all the user's software (including things like Insight360, specialized mathematics instructional software and emulators, etc).
A weird side-effect? PDFs were no longer associated with Adobe Reader. That was an easy fix, though - just tell Windows what to use to open PDFs.
Hope this helps somebody out there.
Showing posts with label usb. Show all posts
Showing posts with label usb. Show all posts
Jan 14, 2010
HTC Touch Pro and Crashing the server
Are you having trouble getting your HTC Touch Pro (or other Windows Mobile Phone) to charge when you plug it in to a USB cable? I was, and I was getting pretty sick of it. I searched online for an answer, but came up empty. I did the what I should have done in the first place: check the settings.
In SETTINGS > SYSTEM > POWER, I had an option that reads, "When the device is turned on, do not charge the battery when connected to the PC."
In my case, the option was CHECKED, meaning that the phone would NOT charged when plugged into a USB port. So, I UNCHECKED the box.
Why is this even an option!? Who wouldn't want their phone to charge while it was plugged in? Hmm, I'd like to hear some feedback on that one.
I tried a new backup technique at work on Wednesday night. The backup started at 9:00pm. According to the event logs, at approximately 9:03pm, something went horribly wrong. Of course, I didn't know this until this morning. It turns out the server had been booting and rebooting all night long. Ouch. Scratch that backup plan. I believe the issue was related to the USB hard drive I plugged in. Turns out the server only has USB 1.0 connections. OY.
I am sure I've got other thoughts running around in my head. For example, I need to share with you the story of my experience installing Phoebe's LiveScribe on her new Windows 7 machine. I called tech support because all of the audio files that had been attached to previous recording sessions no longer seemed to exist after the upgrade.
The tech support person said the problem was that I had upgraded the pen's firmware and I needed to downgrade in order to get the previous files off the old computer then transfer them to the new one. I took her at her word and she emailed me a link. The link took me to the NEW firmware that I already had on the pen. Confused, I turned to resources online. As I pondered and puzzled, John suggested I roll back the computer using System Restore. That helped bring back the connection between the audio files and the PDF writing from the pen. Of course, it also brought back the old version of the software.
I followed steps I found online, moving from 1.6 to 1.7 to 2.03 (or whatever is current). 1.6 > 1.7 went fine - all files in tact. 1.7 > 2.03 - oops, disconnect. After some more searching, I called tech support. This time, the guy told me that I needed to follow a series of steps that he would email me. The steps addressed an issue where no audio files were being transferred from the pen to the computer. Well, I followed them, even though the files (new files) were transferring fine. After the transfer, I had new audio files but the previously existing ones (pages 1-64) were disconnected again. Go figure.
After poking around the 'net, the LiveScribe site had a simple little line in one of it's release notes documents: A known issue reports that previously transferred audio files became disconnected from their pages after the upgrade to 2.0x. A known, unresolved issue. Had I known that, I could have saved myself nearly a day's worth of time.
So, if you have a LiveScribe Pen and have moved to Windows 7, let me know if your old audio files are disconnected from their PDF pages. Or better yet, let me know if they are still connected! I'd love to know the steps yo took to preserve the information.
In SETTINGS > SYSTEM > POWER, I had an option that reads, "When the device is turned on, do not charge the battery when connected to the PC."
In my case, the option was CHECKED, meaning that the phone would NOT charged when plugged into a USB port. So, I UNCHECKED the box.
Why is this even an option!? Who wouldn't want their phone to charge while it was plugged in? Hmm, I'd like to hear some feedback on that one.
I tried a new backup technique at work on Wednesday night. The backup started at 9:00pm. According to the event logs, at approximately 9:03pm, something went horribly wrong. Of course, I didn't know this until this morning. It turns out the server had been booting and rebooting all night long. Ouch. Scratch that backup plan. I believe the issue was related to the USB hard drive I plugged in. Turns out the server only has USB 1.0 connections. OY.
I am sure I've got other thoughts running around in my head. For example, I need to share with you the story of my experience installing Phoebe's LiveScribe on her new Windows 7 machine. I called tech support because all of the audio files that had been attached to previous recording sessions no longer seemed to exist after the upgrade.
The tech support person said the problem was that I had upgraded the pen's firmware and I needed to downgrade in order to get the previous files off the old computer then transfer them to the new one. I took her at her word and she emailed me a link. The link took me to the NEW firmware that I already had on the pen. Confused, I turned to resources online. As I pondered and puzzled, John suggested I roll back the computer using System Restore. That helped bring back the connection between the audio files and the PDF writing from the pen. Of course, it also brought back the old version of the software.
I followed steps I found online, moving from 1.6 to 1.7 to 2.03 (or whatever is current). 1.6 > 1.7 went fine - all files in tact. 1.7 > 2.03 - oops, disconnect. After some more searching, I called tech support. This time, the guy told me that I needed to follow a series of steps that he would email me. The steps addressed an issue where no audio files were being transferred from the pen to the computer. Well, I followed them, even though the files (new files) were transferring fine. After the transfer, I had new audio files but the previously existing ones (pages 1-64) were disconnected again. Go figure.
After poking around the 'net, the LiveScribe site had a simple little line in one of it's release notes documents: A known issue reports that previously transferred audio files became disconnected from their pages after the upgrade to 2.0x. A known, unresolved issue. Had I known that, I could have saved myself nearly a day's worth of time.
So, if you have a LiveScribe Pen and have moved to Windows 7, let me know if your old audio files are disconnected from their PDF pages. Or better yet, let me know if they are still connected! I'd love to know the steps yo took to preserve the information.
Subscribe to:
Posts (Atom)